FAQs
Is the colour of the rug going to be exactly the same as shown on the website images?
Due to monitor settings, monitor pixel definitions, limitations of desktop scanners, digital photography etc, we cannot guarantee that the colour you see on your screen is an exact colour of the product. We strive to make our colours as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. All colours are approximations of actual colours.
When will my order be dispatched?
Your order will be dispatched within 1-2 working days (Monday-Friday).
When will my order be delivered?
Your order will be delivered within 2-5 working days (Monday-Friday).
See full delivery information here "Delivery".
Can I return my order?
Yes. Refer to "Returns & Refunds".
What is the delivery cost?
We offer FREE delivery to UK Mainland upon SIGNING UP! If you prefer not to sign up, a delivery charge of £4.99 will incur for orders under £200. Delivery charge of £7.99 will incur for orders over £200.
The remote Northern Ireland, Scottish Highlands, Scottish Islands, Channel Islands, Scilly Isles, Isle of Man and the Isle of Wight will incur a delivery charge of £25.
Note: We do not deliver Nourison Rugs to any of the remote areas but Northern Ireland.
Do you deliver outside the UK?
Sorry. We deliver only to UK.
